touch-n-go-card-reload-online

Here is an interesting article regarding the newly released Touch N Go app. It was described by the author as the stupidest way to top up your card due to the fact that even though it attempts to help you reload via an online system, you still can’t actually complete the whole reload process from your home.

The author described that you need to first download the TNG app (Android and iOS) and install it on your smartphone.

Then, just like other mobile wallets, you’ll have to top up money into the app first. You can do this via credit card, debit card, online banking, or using a TNG Reload PIN. Keep in mind that reloading using a credit card will incur a surcharge.

Once there’s money in your mobile wallet (in this case the TNG app wallet), you can then transfer funds to your desired TNG card. Just enter the serial number and follow the prompts in the app.

While the process of topping up a card is fairly straightforward, Hanif discovered the really dumb part when he actually tried to top up his card with the application.

He followed the steps and reloaded RM10 but then he noticed that the money never made it to his card. Checking his transaction history in the TNG portal, he noticed that the reload never registered there either.

So, where is the money?

Confounded, he noticed that TNG sent him a message via the app’s inbox, reminding him:

“remember to pick-up the transfer amount at any Pickup Device locations within 24 hours”.

What on earth was a Pickup Device?

Google didn’t have the answers so he dropped TNG a message on Facebook.

What is a Pickup Device?

As it turns out, when you “reload” your TNG card with the mobile app, the credit doesn’t actually go straight to your card or your card’s account. Instead, it’s held at something called a “Pick Up Device” (PUD). This means, before you can use the credit on your TNG card, you have to go to one of these PUD locations and tap the machine with your card, authenticating the transaction.

While that’s already super inconvenient in itself, the worst part is that there are only TWO locations with PUD machines in the whole country. The first location is in the TNG Hub in NU Sentral while the second is at the Customer Experience Centre (CEC) in Bangsar South.

But that’s not even where the stupidity stops. When you reload your card with the mobile app, you only have 24 hours to make your way to one of those two PUD locations otherwise the money gets returned to your e-Wallet and you have to start the whole process over again.

So, if you really have to go all the way to a specific location just to reload it, why wouldn’t you just reload your card at any of the thousands of other physical locations (petrol stations, toll booths, aforementioned TNG terminals in malls) to do so? There, you don’t need to top up once to a mobile wallet before being allowed to then top up your TNG card. You can just…top up your TNG card!

Read the full article here.